Prices and Payment
All accommodation prices are in NOK, incl. 12% VAT (sales tax). For the bookable extras, the
amount includes 25% VAT. There is currently no tourist tax in the region.
Booking in advance
Booking can be made through our online booking at the website or by email. The credit
cards accepted are Visa, MasterCard and AmericanExpress. Your booking contract with
Trollstigen Resort begins at the time you receive your confirmation.
Requirements
Do you have any special needs or requests, please indicate this in the requirement field. We
will try our best to meet your requirements, but cannot guarantee to do so, and will not be
held liable for any failure to do so. Your requirements are not accepted until we have
confirmed them.
Cancellation
Cancellations at any time will be charged for the total price. In cases where the customer
does not show up, the prepaid amount will not be refunded.
Complaints
Any complaints or pointing out the defects must be made immediately to the reception of
Trollstigen Resort. Trollstigen Resort is not responsible if sightseeing, hiking or fishing days
are lost due to weather conditions.
Booking of stay
When making your booking with Trollstigen Resort, it is implied and accepted that you have
read and understood all of these booking-conditions, and agree to abide by them.
A confirmation will be sent to your email immediately after booking. The confirmation
shows an overview of the purchased products.
Once the booking is confirmed and your credit card is accepted, the credit card can/will be
charged the full amount. Depends on if you book through email or Booking.com.
Trollstigen Resort is technically responsible for purchases made at www.trollstigenresort.com
Conditions of stay
Arrival and departure
Check-in time for cabins from 16:00 to 22:00. If you know you will arrive later, you should
contact us in advance for an appointment. info@trollstigenresort.no or +47 923 52 217
Check-out time is at 11:00. For a longer stay at the campground or cabin/apartment, this
must be agreed with the reception.
Tenant’s responsibility
The tenant is obliged to respect the rules applicable to the campsite. The tenant is liable in
full for the cabin’s inventory. Defects and damage caused by the tenant must be
compensated before the departure. The person who has booked the cabin is also liable for
damage caused during the rental period of the other residents of the apartment. The cabin
must not exceed the maximum of the number of people specified in the order.
Trollstigen Resort is not liable for any loss of personal belongings during your stay.
Pets/smoking/barbeque
Pets are allowed in the cabin and at the campsite, this cost 350 nok. Dogs must be leashed.
Smoking is strictly prohibited in all units, and in all public facilities. Smoking in this area will
be fined with 1.000,- NOK
Barbeque is allowed at the campsite, provided that this happens in safe circumstances, and
on a fireproof surface.
What is included in the rental price
Disposal of the cabin and its equipment during the lease period, and use of the facilities at
Trollstigen Resort. All cabins do have blankets and pillows. Bed linen is not included in the
rental price. Bed linen can be rented for Nok 100,- pr set incl. one towel.
Final cleaning is not included in the rental price. The tenants can choose to do the final
cleaning themselves. When you choose to clean the cabin yourself before departure you
have to; empty the trash in the bigger trash cans outside, strip the bed if rented bedlinen
and leave in a bundle on the floor, clean and dry the dishes, clean the bathroom (+ mirror if
necessary), clean inside and outside of fridge if necessary, mop the floors and clean and dry
all surfaces.
If you choose to buy the final cleaning from us you still have to clean and dry the dishes,
empty the trash in the bigger trash cans outside, strip the bed if rented bedlinen and leave
in a bundle on the floor. The prices for final cleaning vary depending on what cabin you are
staying in. Contact the reception or call +47 923 52 217 if you want to buy the final cleaning.
If you buy the final cleaning, but fail to remove the trash, strip the bed and clean the
dishes you will be fined 500,- NOK.
Withdrawals
Lov om Angrerett Chapter 5 §19 adresses the limitations of consumer law. In Norwegian
phrase point b, says: ” Ved annet fjernsalg enn telefonsalg gjelder angreretten ikke for
enkeltsående tjenester dersom selger ved avtaleinngåelsen forplikter seg til å levere
tjenesten på et bestemt tidspunkt eller innenfor et bestemt tidsrom”. Practically this means
no withdrawals for all individual services delivered at a specific date or within a specific
period of time, in this case accomodation, and thus applies to all products sold by Trollstigen
resort.
